Resilience 2020 (DEISTER S.A DE C.V), established in Amores 1444, Col del Valle Sur, 03100 Mexico City, CDMX, is responsible for the use and protection of your personal data, and in this regard informs you of the following

For what purposes will we use your personal data?

The personal data that we collect from you, we will use for the following purposes that are necessary for the service you request:
a) Application process for the installation of ecotechnics.
b) Creation, updating and conservation of the file of each household.
d) Receive adequate attention in case of maintenance.
f) Identification, registration and updating of payment history for each household.
g) Provide the products and services that we offer in Resilience 2020.
Additionally, we will use your personal information for the following purposes that are not necessary for the requested service, but that allow and facilitate us to provide you with better care:
a) Use of the images of the installation of the ecotechnic, their handling as well as the results obtained derived from the ecotechnics and the circular economy model in campaigns, promotional and other support materials for the dissemination and promotion of Resilience 2020, which is distributed in the country or abroad by any means, whether printed, electronic or other (eg Flyers, magazines, brochures, social networks, radio, television, email, etc.).
b) Sending the Resilience 2020 product catalog that is for sale, as well as discounts and promotions related to it.
In the event that you do not want your personal data to be processed for these additional purposes, you can now submit a letter to the "Privacy Notice Area", stating the above.
The refusal to use your personal data for these purposes may not be a reason for us to deny the services and products that you request or contract with us.

What personal data do we collect and use about you?

To carry out the purposes described in this privacy notice, we will use personal identification, contact, employment and property data: full name, age; sex; address; private phone and email; Simple copy of Official Identification, telephone number, proof of address, tax number), email, and information regarding habits, conditions of the property and monthly expenses of services (water, gas, solid waste management).
In addition to the personal data mentioned above, for the purposes reported in this privacy notice we will use the following personal data considered sensitive (Purpose: medical and health), which require special protection: a) Diseases you suffer from and b) allergies.
I grant my consent for sensitive personal data to be treated in accordance with the provisions of this privacy notice

With whom do we share your information and for what purposes?

We inform you that your personal data is shared within and outside the country with the following people, companies, organizations and authorities other than us, for the following purposes:

a) Borussia Dortmund (BVB) * / Country: Germany. / Purpose: In case the Club requires information related to marketing; as it is: analysis of the impact generated derived from the installation of ecotechnics, among others.

b) POP Movement (Protect Our Movement) * / Country: India. / Purpose: In case the organization requires information related to marketing; as it is: analysis of the impact generated derived from the installation of ecotechnics, among others.

c) Company that provides professional live video and recording services / Country: Mexico. / Purpose: Service for the use of live recording drones, transmission with aerial and distant shots of the trainings and dissemination on Institutional social networks.

d) Insurer. / Purpose: Where appropriate, to carry out the corresponding procedures for the intervention of the insurance for the protection of ecotechnics.

e) Your bank. / Purpose: Where appropriate, to charge for our services by credit card.

f) Law Firm (Law Firm) at the service of the Academy / Purpose: In case of needing to attend to legal matters related to the owner of personal data (Civil, Commercial, Criminal Law or any other branch of law in which it is needed to resolve any diligence).
For transfers indicated with an asterisk (*) we require obtaining your consent. If you do not express your refusal for said transfers, we will understand that you have granted it to us.

In case of not authorizing the transfer of data from the recipients indicated with an asterisk (*). Copy and write the following legend to the email: "I do not authorize my personal data to be shared with the following third parties: (Recipient's name) and / or for the following purposes:" Indicate the full name, city, state and country of residence.

How can you access, rectify or cancel your personal data, or oppose its use?

You have the right to know what personal data we have about you, what we use it for and the conditions of use that we give it (Access). Likewise, it is your right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); that we delete it from our records or databases when it considers that it is not being used in accordance with the principles, duties and obligations provided for in the regulations (Cancellation); as well as oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

To exercise any of the ARCO rights, you must submit the respective request to the "Data Privacy Area", electronically to the email:; or, requesting it in writing directly at the address: Amores 1444, Col del Valle Sur, 03100, Mexico City, CDMX. Said request must contain: Name, full address, a simple copy of the document that proves your identity, as well as an original to check the copy presented. In addition to the above, it must clearly indicate the relationship link with Resilience 2020 and clearly and precisely specifying the personal data of which you request access, rectification, updating or cancellation, the elements or documents where the personal data can work and indicating the reasons why you want to access to your personal data, or the reasons why you consider that your data should be rectified or canceled.

Upon receipt, the Data Privacy area will have a period of 20 business days to respond to your request, however this period may be extended for an equal period of time, which will be notified by the means that you you have indicated to us for such purposes, indicating the reasons for said extension.

How can you revoke your consent to the use of your personal data?

You can revoke the consent that, where appropriate, you have given us for the processing of your personal data. However, it is important that you bear in mind that not in all cases we will be able to respond to your request or terminate the use immediately, since it is possible that due to some legal obligation we will need to continue treating your personal data. Likewise, you should consider that for certain purposes, the revocation of your consent will imply that we cannot continue to provide the service you requested, or the conclusion of your relationship with us. To revoke your consent, you must submit your request to the "Data Privacy Area", either electronically or physically to the aforementioned address and email.
How can you find out about changes to this privacy notice?
This privacy notice may undergo modifications, changes or updates derived from new legal requirements; of our own needs for the products or services we offer; of our privacy practices; Changes in our business model, or other causes.
We undertake to keep you informed about the changes that this privacy notice may undergo, through our website:
Good practices.

We inform you that it is in our special interest to take care of personal information through the establishment of specific measures, such as:
- Obtaining the express consent of the owners, tenants and / or lessors of the properties, for the treatment of the personal data of this group of people.

- The implementation and maintenance of stricter security measures to ensure confidentiality.
* If you consider that your right to the protection of your personal data has been harmed by any conduct or omission on our part, or you presume any violation of the provisions set forth in the Federal Law on Protection of Personal Data Held in Mexico by Private Parties, your Regulations and other applicable regulations, you may file your disagreement or complaint with the National Institute of Transparency, Access to Information and Protection of Personal Data (INAI).
I grant my consent for my personal data as a user and / or client of Resilience 2020 to be treated in accordance with the provisions of this privacy notice.
Date of last update of this privacy notice (09/18/21).